FAQ
FREQUENTLY ASKED QUESTIONS
We provide overseas customers with additional accessories for maintenance, our technical team is online 24 hours a day to solve problems for you, and in special cases we can arrange for engineers to come to repair.
Our production has strict process control, and we will ship on time according to the time agreed with customers. If it is our reason to delay the shipment by one day, the customer can deduct 5 points of the amount of our product.
30% deposit, 70% letter of credit. We can also support forward letters of credit.
Our factory is self-developed from the beginning of the spare parts. With a R&D team of 30 engineers, we can customize the equipment suitable for the customer according to the actual application of the customer.
According to the needs of products and customers, we can vacuum packing, wooden box packing, etc.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.